Is there a free trial?
Yes, and a free plan. Every shop starts on the free plan: 10 product transfers, 10 order transfers and 10 stored reviews a month, for as long as you like. When you want to see more, start the one-time 14-day free trial from inside the app. It unlocks bulk runs and automations on every feature except stock syncing, which has its own free trial, and raises the limits to 50 a month. No credit card required.
Will Ferry change my eBay listings without asking?
No. Every automatic behaviour (stock syncing, listing new products, bringing in orders) has its own switch, and they all start off. Updates to existing listings only go across when you run them, with one exception once stock syncing is on: setting a Shopify product to draft or archived ends its eBay listing, and setting it back to active relists it. A master switch lets you lock fields Ferry must never touch, and exclusions keep chosen products out altogether.
How quickly does stock update?
On every paid plan, a change in Shopify reaches eBay within minutes, and an eBay sale is picked up within minutes and lowers Shopify. Every four hours a safety sweep compares both shops and only ever lowers stock, never raises it.
What happens on eBay when something sells out?
Whatever your eBay account is set to do. If it hides sold-out listings, Ferry sets the quantity to zero and the listing stays ready for restock. If it ends them, Ferry ends the listing once every variation has sold out; until then a sold-out variation stays listed at a quantity of 1. Ferry reads that preference from your account instead of guessing.
Do eBay orders really come into Shopify with everything?
The buyer and their shipping address (used as the billing address too, since eBay shares no other), line items matched to your Shopify products, shipping method, and tax the way eBay actually collected it. Tax eBay collects and pays on your behalf is kept out of your totals by default. Two switches add more: the buyer's message in the order notes, and the tracking number going back to eBay when you ship in Shopify.
Can I show my eBay feedback on my Shopify store?
Yes, through the review app you already use. Ferry imports your eBay feedback, matches each review to the Shopify product its eBay listing is linked to, can show every reviewer as eBay Customer for privacy, and gives you a CSV laid out for Judge.me, Stamped, Yotpo, Loox, Okendo, Opinew and more. Import it and your eBay reputation shows on your storefront.
What about eBay item specifics and categories?
Ferry picks the eBay category from your category mappings, or the default you set, and fills the required item specifics from your Shopify data: vendor, options, tags, metafields, even eBay's catalog when a barcode matches. If it has to fall back to a placeholder, it tells you, so you can correct the listing.
Can I move products from Shopify to eBay and the other way?
Yes. Either direction, with variations, photos, descriptions, prices and SKUs. New products can go across on their own; existing ones update when you ask.
Does Ferry work with more than one eBay account?
One eBay account per Shopify store for now. If you run several, tell us — it is on the list.
Does my plan include automatic stock syncing?
Growth ($19/mo), Scale ($39/mo) and Max ($99/mo) keep stock in step automatically. Every paid plan includes it.
Can I switch plans later?
Yes. Move up or down, or between monthly and annual, at any time. Billing runs through Shopify and your settings stay. Moving to a plan without stock syncing switches it off, and you switch it back on after moving up.