By installing, accessing, or using Ferry ("the Service"), you agree to be bound by these Terms of Service ("Terms"). Ferry is operated by Illumiko Pte. Ltd. ("we", "us", or "our"), a company registered in Singapore.
If you are using Ferry on behalf of a business, you represent that you have the authority to bind that business to these Terms.
Ferry is a synchronization service that connects eBay and Shopify stores. The Service enables merchants to list products on both platforms, keep inventory in step, bring eBay orders into Shopify, and carry eBay feedback over to Shopify. Ferry operates as a Shopify application and accesses eBay through its official APIs.
The specific features available to you depend on your subscription plan. Feature availability and plan details are described on our pricing page and may be updated from time to time.
Your Ferry account is created automatically when you install the application on your Shopify store. You are responsible for maintaining the security of your connected Shopify and eBay accounts.
You agree to:
Ferry is offered through subscription plans billed through Shopify. Pricing, features, and plan details are listed on our pricing page and are subject to change with reasonable notice.
New merchants receive a 14-day free trial with access to all features, subject to the trial usage limits shown in the app. No credit card is required to start the trial. At the end of the trial, you must select a paid plan to continue using the Service.
Subscription charges are handled through Shopify's billing system. We stand behind the Service, but understand it may not work perfectly for everyone. If you are unable to use the core features of Ferry, we will consider issuing a credit refund subject to the following conditions:
Refunds are issued as Shopify account credits, as required by Shopify's billing system. Refund requests are evaluated at our discretion. Contact us if you believe a charge was made in error.
You agree not to:
Ferry, including its code, design, documentation, and branding, is the intellectual property of Illumiko Pte. Ltd. and is protected by applicable intellectual property laws.
You retain full ownership of your product listings, images, descriptions, feedback, and all other content from your eBay and Shopify stores. We claim no ownership over your content. The Service processes your content solely to provide the synchronization features you've enabled.
Ferry accesses eBay and Shopify through their official APIs. Your use of Ferry is also subject to:
API rate limits, data availability, and feature support are determined by the respective platforms. Changes to eBay's or Shopify's APIs may affect Ferry's functionality. We work to adapt to API changes promptly but cannot guarantee uninterrupted compatibility.
How we collect, use, and protect your data is described in our Privacy Policy. By using the Service, you also agree to the terms of our Privacy Policy.
You are responsible for ensuring that your use of Ferry complies with applicable data protection regulations in your jurisdiction, including how your customers' data is handled across platforms.
Support is available to merchants with an active paid subscription or during the free trial period. We provide support by email.
While we strive to respond promptly, we do not guarantee specific response times. Support is provided for as long as Ferry is actively maintained. Should Ferry or the underlying platform APIs (eBay or Shopify) cease active development, our obligation to provide support may end.
We strive to maintain high availability of the Service but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to:
We are not liable for any losses resulting from temporary unavailability of the Service.
To the maximum extent permitted by law, Illumiko Pte. Ltd. shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the Service. This includes, but is not limited to, damages for lost profits, lost revenue, lost data, or business interruption.
Our total liability for any claim arising from or related to the Service shall not exceed the amount you paid us in the twelve (12) months preceding the claim.
The Service syncs data between platforms as instructed by your configuration. We are not responsible for incorrect configurations, unintended data overwrites resulting from user-configured settings, or discrepancies caused by third-party platform limitations.
Due to the variety of Shopify apps, themes, and add-ons available, we do not guarantee that Ferry will function without conflict alongside all third-party software. We are not liable for issues arising from incompatibilities with other applications installed on your store. Should conflicts occur, we may provide support at our discretion.
You may uninstall Ferry from your Shopify store at any time. Uninstalling the application cancels your subscription and revokes Ferry's access to your stores. Your listings, orders and feedback remain on both platforms as-is; Ferry does not modify or remove data upon uninstallation.
We reserve the right to suspend or terminate your access to the Service if you violate these Terms, engage in abusive behavior toward our support team, or use the Service in a way that could harm other merchants or the Service itself. We will make reasonable efforts to notify you before taking such action, except in cases requiring immediate action.
Upon termination, your right to use the Service ceases immediately. Your account data is then deleted on the schedule set out in our Privacy Policy: within 30 days of a Shopify data-erasure request, or after 60 days if no such request is received, and in every case only after we have emailed you at least 7 days beforehand. Reinstalling before the deletion date restores your account. Retention beyond these periods happens only where the law requires it. Sections of these Terms that by their nature should survive termination will remain in effect.
These Terms are governed by and construed in accordance with the laws of Singapore, without regard to conflict of law principles. Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Singapore.
If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
We may update these Terms from time to time. When we make significant changes, we will notify you through the Ferry dashboard or via email at least 14 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.
If you do not agree with the updated Terms, you may uninstall Ferry before the changes take effect.
If you have questions about these Terms of Service, contact us at:
Illumiko Pte. Ltd.
Email: [email protected]
Singapore